Refund Policy
At Goods & Co., customer satisfaction is our top priority. We want you to love what you ordered, but if something isn't right, we're here to help.
Eligibility for Refunds Items must be returned within 30 days of the delivery date to be eligible for a refund. To qualify, items must be unused, in their original condition, and in the original packaging with all tags attached. Proof of purchase, such as an order confirmation or receipt, is required.
Non-Returnable Items Certain items are not eligible for return, including gift cards, final sale items, and personal care products that have been opened or used, for hygiene reasons.
How to Request a Refund To start a return, please contact our support team at Support@goodsandcor.shop with your order number and the reason for your return. Once your request is approved, we will provide instructions on how and where to send the item back.
Refund Processing Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.
Damaged or Defective Items If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item. We will arrange a replacement or full refund at no additional cost to you.
Shipping Costs Original shipping costs are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).