FAQ
Frequently Asked Questions
Q: How long does shipping take? A: Orders are typically processed within 1–3 business days and delivered within 5–10 business days, depending on your location.
Q: Do you ship internationally? A: Currently, Goods & Co. ships only within the United States.
Q: How can I track my order? A: Once your order ships, you'll receive an email with a tracking number so you can follow your package's journey to your door.
Q: What is your return policy? A: We accept returns within 30 days of delivery for unused items in original packaging. Please visit our Refund Policy page for full details.
Q: How do I request a refund or exchange? A: Simply email us at Support@goodsandcor.shop with your order number and reason for the return, and our team will guide you through the next steps.
Q: What payment methods do you accept? A: We accept major credit and debit cards, as well as secure digital payment options such as PayPal, where available.
Q: Is my payment information secure? A: Yes. All payments are processed through encrypted, secure payment gateways, and we never store your full card details on our servers.
Q: What if I received a damaged or wrong item? A: Please contact us within 7 days of delivery with photos of the item, and we'll arrange a replacement or refund right away.
Q: How can I contact customer service? A: You can reach us by email at Support@goodsandcor.shop or by phone at +1 687 811 2552, Monday through Friday, 9:00 AM – 5:00 PM (PT).
Q: Can I change or cancel my order after placing it? A: If your order hasn't shipped yet, contact us as soon as possible at Support@goodsandcor.shop, and we'll do our best to accommodate your request.